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About
StayOnline

We are an Apple Authorized Service Provider

What does it mean to be an Apple Authorized Service Provider? 

Why choose an Apple Authorized Service Provider instead of an unauthorized one? Read more about how your privacy and security are protected when you used an authorized repair shop. 

You benefit from Apple's strict terms

At StayOnline, we are proud to be an Apple Authorized Service Provider. The certification sets high expectations for our work and guarantees you high-quality service, which is why it is so important to us. 

Apple trains our employees

Our technicians have undergone intensive training at Apple. When you leave your defective product in our care, it is always repaired by a certified technician who is constantly undergoing training to keep their skills up to date. 

Quality assured repairs

At StayOnline we always perform a quality control check before your product is returned to you. This ensures the quality of your repair or service, giving you confidence that your device is fixed and, for example, your screen works after a screen replacement. 

Original and quality approved replacement parts

Choose an Apple Authorized Service Provider to be 100% sure that your product is repaired using only original Apple components.  It is crucial as it ensures that you retain your warranty and consumer rights after a repair. 

90 day worldwide Apple warranty

At StayOnline, we only use original Apple parts, and any repairs are covered by a 90-day worldwide Apple warranty. When you use us to repair your device or computer, the original product warranty remains intact. 

AppleCare+

AppleCare is Apple’s term for its warranty programs. Every Apple device comes with a certain stretch of AppleCare warranty service and phone/chat support for free, typically one year for the warranty and 90 days of phone support. You can pay to extend that protection for longer, which is called AppleCare+. If you decide to take your device to an unauthorized repair shop, be prepared to void your AppleCare+. 

StayOnline helps you with all your products covered by AppleCare+ without fear of voiding your warranty and protection.

Warranty

We repair your product within the warranty period, no matter what. If the fault has occurred within the warranty period, then the repair is free of charge.  

Anti-static repair shops

All our repair shops are 100% ESD secured (anti-static). Our electronic equipment is protected against static electricity throughout the entire repair process. Repairing equipment without ESD protection might cause errors and faults in your product.

Press releases

October 14th 2019
Danish repair business gets Apple’s approval to enter the US market